Refund policy

Refund Policy

At Key Finds, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.

Eligibility for Refunds

We accept refund requests for the following reasons:

  • Item arrived damaged or defective
  • Wrong item received
  • Item never arrived (after the estimated delivery window)

We do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or buyer's remorse.

How to Request a Refund

To request a refund, contact us at [your email] within 30 days of receiving your order. Please include:

  • Your order number
  • A clear photo of the item showing the issue

We do not require you to return the item. Once your request is approved, we will issue a refund to your original payment method within 5–10 business days.

Non-Refundable Items

The following items are non-refundable:

  • Personal care and hygiene products (opened)
  • Items marked as final sale

Shipping & Delivery

Our products are shipped internationally and may take 10–25 business days to arrive. Refund requests for non-delivery will only be considered after this window has passed

Contact Us

For any questions, email us at eriverakey@gmail.com.